Johari Rotana looking for Food & Beverage – Waiter/Waitress if you are interested please submit all required documents and details needed .
Job Description
- As a Waiter / Waitress you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.
- Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
- Greet & seat customers and serve them in a professional, discreet & personalized way
- Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage
- previous experiences as a Waiter / Waitress in a high volume restaurant.
- A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
- The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude.
- You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
How to Apply:
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